Shipping policy

Processing Time
Orders are processed within 1-3 business days (excluding weekends and public holidays). You'll receive a confirmation email once your order has been dispatched.

Shipping Rates
We offer free shipping on all orders over A$20.
For orders under A$20, a flat shipping rate of A$9.99 applies.

Estimated Delivery Times
Standard delivery typically takes 3-7 business days Australia-wide.
We ship to residential addresses, business addresses and P.O. boxes.

Order Tracking
Once your order has been shipped, you'll receive an email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Need Help?
If your order hasn’t arrived within 10 business days of shipping, please get in touch via our Contact Us page, or reach out directly using the details below.

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Contact Information
Trade name: Retainer Refresher
Phone: 03 7034 4095
Email: info@retainerrefresher.com
ABN: 68 621 214 980